Since HDFC Bank has no online banking system for their credit cards, I had to wait until the paper statement arrived in late May to verify that I had actually been charged. I called HDFC Bank’s customer service and was told to file a complaint on paper, which I did.
Today, two weeks later, I get a reply from HDFC Bank, again on paper, telling me that they cannot stop payments on my card because transactions are processed immediately, and further:
In other words, there is no fraud protection online. I went to HDFC Bank’s customer service because Sify’s customer service refused to help. Since this is an online transaction, I have neither credit voucher nor note. I have only my monthly statement, and that apparently is not good enough.
“We request you to take up the matter directly with the merchant and obtain a letter of cancellation of charge. Alternatively please provide us a copy of the credit voucher or a credit note from the merchant acknowledging the credit due on your card account. On receipt of the same, we shall liaise with the member bank for resolution.”
What is it anyway with the insistence on communicating via paper in the year 2004?
Does anyone know what options I have for recourse? The only lever I have is a threat to close my card account, and it’s a very profitable account for them, but that would be juvenile.
IAC, I want to move to a bank that offers online transaction viewing and real fraud protection. Any recommendations?